Terms and Conditions

1. Definitions

In these Terms and Conditions, “the Company” refers to JY Travel. The “Hirer” refers to the individual or organisation making the booking. The hirer accepts responsibility for all passengers travelling under the booking.

2. Booking Responsibility

The hirer is responsible for the conduct and behaviour of all passengers included in the booking. Any damage, additional charges, or costs incurred during the hire as a result of passenger behaviour will be the responsibility of the hirer, whether or not they travel on the journey. JY Travel will only accept instructions regarding the booking from the hirer or an authorised representative nominated by the hirer.

3. Quotations and Booking Details

All quotations are based on the information provided at the time of enquiry. Changes to journey details such as passenger numbers, collection times, waiting periods, or destinations may result in a revised quotation. Unless otherwise agreed, the Company will determine the most suitable route for the journey.

4. Payment

Full payment must be made prior to the journey date unless an alternative arrangement has been agreed with the Company. Failure to make payment may result in cancellation of the booking.

5. Vehicle Availability

Vehicles are provided strictly for the journey times and routes agreed at the time of booking. Unless otherwise agreed in advance, the hirer should not assume that the vehicle will remain available between outward and return journeys.

6. Waiting Time

Passengers must be ready at the agreed pickup location and time. The driver will allow a reasonable waiting period; however, excessive delays may result in additional waiting charges. If passengers fail to arrive within a reasonable time, the driver may depart and the booking may be treated as completed.

7. Route Changes and Additional Stops

Requests for additional stops, route changes, or extended waiting time during the journey may incur additional charges based on extra mileage or driver time.

8. Driver Working Hours

Drivers must comply with UK driving hours and safety regulations. Passengers must not request or cause delays that would result in the driver exceeding these legal limits.

9. Passenger Numbers and Seatbelts

The number of passengers must not exceed the legal seating capacity of the vehicle. All passengers must remain seated and wear seatbelts where fitted, in accordance with UK law.

10. Luggage and Personal Property

Vehicles have limited luggage capacity and are subject to safety restrictions. The driver has the final decision regarding whether items can be carried safely. JY Travel accepts no responsibility for loss, theft, or damage to passengers’ belongings.

11. Passenger Behaviour and Safety

Passengers must behave responsibly at all times. The driver may refuse travel or remove passengers whose behaviour is unsafe, abusive, or disruptive. The journey may be terminated if passenger behaviour threatens safety, and no refund will be issued.

12. Damage to Vehicles

The hirer is responsible for the cost of repairing any damage caused to the vehicle, its fittings, or equipment by passengers.

13. Cleaning and Biohazard Charges

If excessive cleaning is required due to passenger actions such as spillages, illness, or littering, a cleaning fee may be charged. Incidents involving vomit or bodily fluids may incur a biohazard cleaning charge between £150 and £300 depending on severity.

14. Food, Drink, and Alcohol

Food and beverages may only be consumed on board with prior approval. Alcohol consumption is not permitted unless authorised by the Company.

15. Animals

Animals are not permitted without prior agreement from the Company. Registered assistance or guide dogs are permitted but must be declared when booking.

16. Vehicle Substitution

JY Travel reserves the right to provide a larger vehicle or a suitable replacement vehicle, including those operated by approved partner operators, where necessary.

17. Delays and Traffic Conditions

Journey times are estimates and may be affected by traffic, roadworks, weather conditions, or mechanical issues. JY Travel cannot accept liability for missed flights, events, or other losses resulting from delays outside the Company’s control.

18. Airport Transfers

Passengers should allow sufficient time for airport check-in procedures. For airport pickups, flight arrival times may be monitored where possible. Extended delays may incur additional waiting charges.

19. Cancellations by the Hirer

If a booking is cancelled within 24 hours of the scheduled journey time, the full booking cost may still be payable.

20. Cancellations by JY Travel

In exceptional circumstances beyond the Company’s control, such as severe weather or road closures, the Company may cancel a booking. In such cases any payments made will be refunded.

21. Third-Party Operators

Where services are provided by third-party operators arranged by JY Travel, those services may be subject to the provider’s own terms and conditions.

22. Lost Property

Items left on the vehicle will be stored where possible for a limited period. JY Travel accepts no liability for lost property.

23. Limitation of Liability

JY Travel shall not be liable for indirect or consequential losses. The Company’s liability in any circumstance shall be limited to the value of the booking.

24. Complaints Procedure

If an issue arises during the journey, passengers should inform the driver at the time. Formal complaints must be submitted in writing within 14 days of the journey date.

25. Advertising and Notices

No posters, advertisements, or notices may be displayed on the vehicle without written permission from JY Travel.

26. Data Protection and GDPR

JY Travel processes personal information in accordance with UK data protection laws including the UK GDPR. Customer information will only be used for operational purposes and will not be sold to third parties.